Prism Online EN

Products ordered online that have as delivery method: lifting from the working point, do not benefit from return (they have the possibility to be checked and to test their functionality at the reception). We reserve the right to verify and accept or refuse the return of the product, in case the Consumer returns the product due to lack of functionality and / or physical defect.

Before the expiration of the withdrawal period, the Consumer has the right to withdraw from this contract, without having to justify the withdrawal decision and without incurring other costs than those provided in, art.13 paragraph (3) and art.14 of Emergency Ordinance no. 34/2014, within 14 calendar days starting from the day when it enters the physical possession of the product. Return costs are borne by the Consumer.

The returned product must be in the same condition in which it was delivered (in the original packaging, the accompanying documents). Products that show physical changes, blows, shards, scratches, shocks, traces of excessive use and/or unauthorized interventions, etc. are not accepted for return.

The Seller will reimburse the value of the product within a maximum of 14 (fourteen) calendar days from the date of informing svtech.ro by the Consumer about his decision to withdraw from the contract and accept the return, in a bank account.

Svtech.ro will be able to postpone the refund of the value of the product until the receipt of the product sold or until receipt of proof that it has been shipped, if svtech.ro has not offered to recover the product itself (the most recent date will be taken ).

In order to benefit from the return of the products according to the Emergency Ordinance no. 34/2014, the company must be contacted by phone or e-mail, at the latest on the 14th calendar day from the date of picking up/receiving the product. Complaints after this period are not taken into account. Also, the product must come into our possession at the latest on the 14th calendar day from the date on which the Consumer communicated to svtech.ro his decision to withdraw from the contract.

The return of the products can be done by courier or post or coming directly to the headquarters of svtech.ro, but not before filling in the return form and receiving our acceptance.

If several products of the same type have been purchased, only one unsealed product can be returned, the rest of the quantity is only accepted if the products are sealed.

At the time of shipment or when you arrive at svtech.ro headquarters, the package must contain a copy of the invoice or receipt.

Products in one or more of the following situations may not be returned:

1. The product no longer has the complete original packaging in which it was delivered,

2. Identification tags are damaged or missing.